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id="resources">Resources</string><string id="glossary">Glossary</string><string id="transcript">Notes</string><string id="clear">Clear and return to Menu</string><string id="search_results">Search Results</string><string id="filter">Filter</string><string id="slide_text_chk">Slide Text</string><string id="transcript_chk">Notes</string><string id="search_in">Search in:</string><string id="check_include">Check to include</string><string id="search">Search...</string><string id="terms">Terms</string><string id="definition">Definition</string><string id="finish">FINISH</string><string id="acc_finish">finish</string><string id="acc_definition">definition</string><string id="acc_resources">resources</string><string id="acc_search_input">search</string><string id="acc_pause">pause</string><string id="acc_play">play</string><string id="acc_replay">replay</string><string id="acc_submit">submit</string><string id="acc_next">next</string><string id="acc_previous">previous</string><string id="acc_volume">volume</string><string id="submitall">SUBMIT ALL</string><string id="acc_submitall">submit all</string><string id="question_list">Question List</string><string id="more_info">More info</string><string id="send_an_email">Send an email</string><string id="close">Close</string><string id="bio">Bio</string><string id="exit">Exit</string></string_table></string_tables><sounds enabled="false" /><nav_data><outline><links><slidelink slideid="4jx5H8inyYG.6imVaHxyQ7S" displaytext="Slide 1" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.5lfBubWq4OM" displaytext="About your navigation bar" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.5pHwqG6ikPL" displaytext="Slide 3" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.6mbUx45a1mV" displaytext="menu" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.69LQJ14F3R5" displaytext="Topic 1  Determine development needs" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.6bibhotwkMG" displaytext="Identify and implement learning and development needs" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.6JgsaQab58z" displaytext="Identify and implement learning and development needs" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.5irzNbbwU9b" displaytext="Identify and implement learning and development needs" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.5pY0VObvPDC" displaytext="Identify and implement learning and development needs" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.63kzKJ88GY8" displaytext="Identify and implement learning and development needs" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.5cEmAJEnFal" displaytext="Create a welcoming environment for all families using the service" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.5gyvdvFigPa" displaytext="Identify and implement learning and development needs" expand="false" type="slide" /><slidelink slideid="_player.6CYuWYNB9JP13.5ncPWlbz681" displaytext="Considering the implications of change" expand="false" type="slide"><links><slidelink slideid="6CYuWYNB9JP13.5ncPWlbz681.5W7JspZDq2f" displaytext="Introduction" expand="false" type="action" /><slidelink slideid="6CYuWYNB9JP13.5ncPWlbz681.6JQJNYijzMv" displaytext="learning and development needs" expand="false" type="action" /><slidelink slideid="6CYuWYNB9JP13.5ncPWlbz681.6CD21wu0Yej" displaytext="Principles of identifying learning and development needs" expand="false" type="action" /></links></slidelink><slidelink slideid="4jx5H8inyYG.5mBNpbkIIJh" displaytext="Ensure that a learning plan to meet training and development needs" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.5b2FUwMwqeS" displaytext="Ensure that a learning plan to meet training and development needs" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.6CXugtzs8hD" displaytext="Slide 16" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.6misrE8uIsd" displaytext="Identify and implement learning and development needs" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.6YaD01cE4vE" displaytext="Identify and implement learning and development needs" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.6kvWG7NaTpl" displaytext="Slide 19" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.6cqq8KjHiJ1" displaytext="Ensure that a learning plan to meet training and development needs" expand="false" type="slide" /><slidelink slideid="_player.6BrhBPJnKiY21.5XtZwkxfq1i" displaytext="Facilitate a team development session" expand="false" type="slide"><links><slidelink slideid="6BrhBPJnKiY21.5XtZwkxfq1i.6OsYJzqlmHE" displaytext="When working with the team to identify areas for development and improvement, it is necessary to facilitate discussions amongst team members (assuming that the team themselves are in the best position to consider what action is likely to move them from A to B). Team members may already be used to routing team meetings and may be very comfortable in exchanging views and sharing ideas with each other. In other contexts, this will be a new approach and team members may view such a venture with caution.   In either event, the following tips give some good practice guidance on how to facilitate a team development session to identify and plan for improvements:" expand="false" type="action" /><slidelink slideid="6BrhBPJnKiY21.5XtZwkxfq1i.5tKsTpsU0vY" displaytext="Notify the team of what you are doing, when, where, how, and most importantly, why" expand="false" type="action" /><slidelink slideid="6BrhBPJnKiY21.5XtZwkxfq1i.5jMTvseJjnI" displaytext="Give all team members an overview of what the session will be about, how it will be run and any thinking that they need to do beforehand" expand="false" type="action" /><slidelink slideid="6BrhBPJnKiY21.5XtZwkxfq1i.61HnPyQHmuw" displaytext="Open the meeting/session with a positive welcome and restating the session’s purpose" expand="false" type="action" /><slidelink slideid="6BrhBPJnKiY21.5XtZwkxfq1i.5kDVKPENE4Z" displaytext="Set ground rules for the session (e.g. no interrupting others while they are talking; no ridiculing others’ suggestions, etc.)" expand="false" type="action" /><slidelink slideid="6BrhBPJnKiY21.5XtZwkxfq1i.5lpEHdqfTvI" displaytext="Explain how the session will be conducted and for how long" expand="false" type="action" /><slidelink slideid="6BrhBPJnKiY21.5XtZwkxfq1i.6joQ46qXGDC" displaytext="Explain what you are hoping to achieve as an output at the end of the session" expand="false" type="action" /><slidelink slideid="6BrhBPJnKiY21.5XtZwkxfq1i.6GgxLcDPz08" displaytext="Pose some key questions to the team (e.g. What are we particularly good at? What do we need to get better at? etc.)" expand="false" type="action" /><slidelink slideid="6BrhBPJnKiY21.5XtZwkxfq1i.5wh7fHKvQq5" displaytext="Make sure that every contribution is recorded and ideally displayed for all to see (sticky notes are a handy way of doing this)" expand="false" type="action" /><slidelink slideid="6BrhBPJnKiY21.5XtZwkxfq1i.5fl2B83TA71" displaytext="Encourage quieter members to speak and manage the over-talkative people" expand="false" type="action" /><slidelink slideid="6BrhBPJnKiY21.5XtZwkxfq1i.5bnxdZBD1oP" displaytext="Offer suggestions of your own if the team is struggling to generate ideas" expand="false" type="action" /><slidelink slideid="6BrhBPJnKiY21.5XtZwkxfq1i.5mS9CbyatEr" displaytext="Avoid judging any of the contributions as they emerge - a brilliant idea can be born out of a seemingly daft one, so don’t stifle the flow by saying, or allowing others to say, ‘That’s not practical’, etc." expand="false" type="action" /><slidelink slideid="6BrhBPJnKiY21.5XtZwkxfq1i.6aePSTlDb5S" displaytext="Sift through the ideas and select the best ones, the most practical ones, etc." expand="false" type="action" /><slidelink slideid="6BrhBPJnKiY21.5XtZwkxfq1i.6l3E1UZJ5Qc" displaytext="Put the ideas in a priority order" expand="false" type="action" /><slidelink slideid="6BrhBPJnKiY21.5XtZwkxfq1i.6UELLllwfG3" displaytext="Develop a draft learning plan based on the information generated so far" expand="false" type="action" /><slidelink slideid="6BrhBPJnKiY21.5XtZwkxfq1i.6S8Wa1RAq1B" displaytext="Look for individuals to take specific responsibility for some of the tasks on the plan" expand="false" type="action" /><slidelink slideid="6BrhBPJnKiY21.5XtZwkxfq1i.5nT24GSlZBe" displaytext="Agree next steps and close the session positively" expand="false" type="action" /><slidelink slideid="6BrhBPJnKiY21.5XtZwkxfq1i.6mPEiQIwmgr" displaytext="Follow up by keeping the team informed of progress ‘behind the scenes’." expand="false" type="action" /><slidelink slideid="6BrhBPJnKiY21.5XtZwkxfq1i.5XiGbLFrQsu" displaytext="It is impossible to implement everybody’s ideas and so the team must work together to reach agreement on the priorities and actions. This will take careful management to ensure that everyone is heard and valued, but also that the overall team makes progress. There will inevitably be conflicts of opinion and priorities in a discussion involving the whole team. Careful management is also required here to ensure that all the relevant parties have an equal opportunity to state their case and hear each other’s points of view. Then the rest of the team can be invited to comment on what they heard and ask questions as appropriate.   Through discussion, one or both parties may modify their stance and then agreement of the whole team can be reached. However, in some situations the differing parties will be entrenched in their views and it will be hard to shift them. In this case, it’s useful to restate the overall purpose of what you are trying to achieve and put both parties’ contributions in the context of the ‘bigger picture’. This can lead to the individual and/or team realising that hanging on to their point isn’t actually contributing to the overall team goal and so they are comfortable letting it go and moving on. In cases where these subtle measures don’t work, sometimes it is necessary as the team leader to state how things are going to be and ask that everyone supports that decision.  Sometimes the best outcome is that people in the team feel that their contribution has been asked for and listened to, even if their own ideas have not been taken up. If they appreciate the process that was used and the reasons why their idea was not accepted, then they are more likely to be accepting of the resulting solution agreed by the team." expand="false" type="action" /></links></slidelink><slidelink slideid="4jx5H8inyYG.6KUb20HgDNr" displaytext="Encourage individuals to self-evaluate performance" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.5uydogoBlpZ" displaytext="Encourage individuals to self-evaluate performance" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.5gZtgInwjza" displaytext="Encourage individuals to self-evaluate performance" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.6Ju0xh8m4qj" displaytext="Encourage individuals to self-evaluate performance" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.5cJaDGM0fDw" displaytext="Collect feedback on performance of team members" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.5jgyDBXcB1X" displaytext="Collect feedback on performance of team members" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.5ptcQGI4urb" displaytext="Collect feedback on performance of team members" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.6m7BL6XTPH1" displaytext="Slide 29" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.6GjfHI6z6oW" displaytext="Slide 30" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.6gx9Rija0yC" displaytext="Topic 2  Develop individuals and teams" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.5qokAp6Z9FC" displaytext="Identify learning and development program goals and objectives" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.5togqOBnevh" displaytext="Identify learning and development program goals and objectives" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.63V2A6eITzA" displaytext="Identify learning and development program goals and objectives" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.6JzeNMW2Ii2" displaytext="Slide 35" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.5xE5YelS0TF" displaytext="Identify learning and development program goals and objectives" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.5jvQopL6BmT" displaytext="Slide 37" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.6JvvdAhvoWN" displaytext="Ensure that learning delivery methods are appropriate to the learning goals" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.60EHrGG5mFb" displaytext="Ensure that learning delivery methods are appropriate to the learning goals" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.5oMzNDvjSMz" displaytext="Ensure that learning delivery methods are appropriate to the learning goals" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.68qGzuMsFDu" displaytext="Ensure that learning delivery methods are appropriate to the learning goals" expand="false" type="slide" /><slidelink slideid="_player.64PouRob3rP42.6iOKVUwIwPl" displaytext="Equipment and resources" expand="false" type="slide"><links><slidelink slideid="64PouRob3rP42.6iOKVUwIwPl.5drH6ikJneq" displaytext="Introduction" expand="false" type="action" /><slidelink slideid="64PouRob3rP42.6iOKVUwIwPl.5gYsBYLdgNj" displaytext="Facilities - including:" expand="false" type="action" /><slidelink slideid="64PouRob3rP42.6iOKVUwIwPl.6XzZ0rnjB1D" displaytext="Funding:" expand="false" type="action" /><slidelink slideid="64PouRob3rP42.6iOKVUwIwPl.6JkR2r03Eir" displaytext="Guest speakers: " expand="false" type="action" /><slidelink slideid="64PouRob3rP42.6iOKVUwIwPl.62KCMSvWDsS" displaytext="Technological tools and equipment: " expand="false" type="action" /><slidelink slideid="64PouRob3rP42.6iOKVUwIwPl.6QA0XQgBrj8" displaytext="Time:" expand="false" type="action" /><slidelink slideid="64PouRob3rP42.6iOKVUwIwPl.6pCtSZZDFOj" displaytext="Training equipment: " expand="false" type="action" /><slidelink slideid="64PouRob3rP42.6iOKVUwIwPl.5coOPEqLZtq" displaytext="Summary" expand="false" type="action" /></links></slidelink><slidelink slideid="4jx5H8inyYG.5ai95fQibeX" displaytext="Provide workplace learning and create development opportunities" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.6XbPFje0SFV" displaytext="Provide workplace learning and create development opportunities" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.6dp3PavtfBt" displaytext="Provide workplace learning and create development opportunities" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.6LZN3e6voOv" displaytext="Provide workplace learning and create development opportunities" expand="false" type="slide" /><slidelink slideid="_player.6Qivy7aANk047.5bDDTSrbh5c" displaytext="Coaching and mentoring" expand="false" type="slide"><links><slidelink slideid="6Qivy7aANk047.5bDDTSrbh5c.6XsyQGHa46w" displaytext="Introduction" expand="false" type="action" /><slidelink slideid="6Qivy7aANk047.5bDDTSrbh5c.668jrY9zl8P" displaytext="Fair and ethical practice: " expand="false" type="action" /><slidelink slideid="6Qivy7aANk047.5bDDTSrbh5c.5a4JZr59iSa" displaytext="Non-discriminatory processes and activities: " expand="false" type="action" /><slidelink slideid="6Qivy7aANk047.5bDDTSrbh5c.5VfRqFmJr6Q" displaytext="Professionalism" expand="false" type="action" /><slidelink slideid="6Qivy7aANk047.5bDDTSrbh5c.6B2ESK6cBGR" displaytext="Problem-solving:" expand="false" type="action" /><slidelink slideid="6Qivy7aANk047.5bDDTSrbh5c.5XzgDXoMBFv" displaytext="Providing encouragement:" expand="false" type="action" /><slidelink slideid="6Qivy7aANk047.5bDDTSrbh5c.6LijRZcVbir" displaytext="Providing feedback to another team member: " expand="false" type="action" /><slidelink slideid="6Qivy7aANk047.5bDDTSrbh5c.6Fg7SNzz4U2" displaytext="Respecting the contribution of all participants:" expand="false" type="action" /></links></slidelink><slidelink slideid="4jx5H8inyYG.64q7mTuslvr" displaytext="Identify and approve resources and time lines required for learning activities" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.5zeuEad4gJT" displaytext="Identify and approve resources and time lines required for learning activities" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.6TODxnC2Dlz" displaytext="Identify and approve resources and time lines required for learning activities" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.69laFYTaOPa" displaytext="Slide 51" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.5prTsu1NhE1" displaytext="Topic 3  Monitor and evaluate workplace learning" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.6ZQXHDA30M3" displaytext="Use feedback from individuals or teams" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.6NMpuDMSK8i" displaytext="Use feedback from individuals or teams" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.5pc1G7cj231" displaytext="Use feedback from individuals or teams" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.6mamLMyeqCM" displaytext="Use feedback from individuals or teams" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.6EMOJQyaPoo" displaytext="Use feedback from individuals or teams" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.6VPwlcPuKpT" displaytext="Use feedback from individuals or teams" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.61mdEAE5JMC" displaytext="Use feedback from individuals or teams" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.6mramZE3p6X" displaytext="Assess and record outcomes and performance of individuals/teams" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.6J7ovarZCud" displaytext="Assess and record outcomes and performance of individuals/teams" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.5Vn8AKYxopU" displaytext="Assess and record outcomes and performance of individuals/teams" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.5xtn3KgDZhe" displaytext="Assess and record outcomes and performance of individuals/teams" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.5wZ923L7bIA" displaytext="Assess and record outcomes and performance of individuals/teams" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.6MPTjRqAy6t" displaytext="Negotiate modifications to learning plans" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.5rkal311tLY" displaytext="Negotiate modifications to learning plans" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.5iS7cW8TW9H" displaytext="Negotiate modifications to learning plans" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.6qjNZvbaj71" displaytext="Negotiate modifications to learning plans" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.5bXT6mJmhfs" displaytext="Negotiate modifications to learning plans" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.6XYKL96cdTG" displaytext="Negotiate modifications to learning plans" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.6GMbD2Zu9hX" displaytext="Negotiate modifications to learning plans" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.6rW9w2LRonL" displaytext="Document and maintain records and reports of competency" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.5sg0ncvXUXr" displaytext="Document and maintain records and reports of competency" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.5u6Ju0KCD7O" displaytext="Slide 74" expand="false" type="slide" /><slidelink slideid="4jx5H8inyYG.69cxQxpQRDS" displaytext="Slide 75" expand="false" type="slide" /></links></outline></nav_data><resource_data description="" /><transcript_data /><glossary_data /></bwFrame>